CA One Tech
Role & responsibilities
Role Summary:
As an Engineer on the Dynamics 365 team, you will be responsible for the configuration,
customization, integration and implementation of Microsoft Dynamics 365 in line with our
multichannel customer engagement product. Will be responsible for design, development,
testing and supporting deployment the application as per customer's requirement. Manage
Customer/ internal stakeholders.
In this role you will need to collaborate eectively with multiple cross-geographical teams
that include developers, testers, product managers, client implementation specialists,
client operations and DevOps.
Responsibilities:
• Provide eective solutions to the product and project requirements
• Timely and quality delivery of the work items assigned to you
• Do configuration/customization/coding for Dynamics 365 along with the team
• Conduct unit testing for custom development
• Write technical documentation on features developed
• Help the team in troubleshooting and resolving deployment/development issues
• Engage with Microsoft support to troubleshoot platform issues
• Conduct peer code reviews and provide constructive feedback
• Participate and contribute to requirement discussions
• Provide eort estimations
• Innovation and implementing new technologies and tools
• Collaborate with the other product teams across geographies
• Able to coach and mentor the team
Required experience and skills:
• 4+ years of hands-on implementation of Microsoft Dynamics 365 including
customization.
• Should have a good understanding of design Patterns.
• Strong experience of .NET framework using C# to write custom plugins for complex
business logic.
Or
Strong experience in Web API or Advance Queries using Fetch XML, Java-Script &
JSON. Good knowledge and experience with Azure/ Azure Devops and experience in
using ALM for Power Platform including pipelines using Azure DevOps with
managed/unmanaged solutions.
• Deep knowledge of Dataverse preferred
• Must have a working experience of OOB Dynamics 365 capabilities (Workflows, BPF,
Business rules, Rules, Security Model, etc.)
• Must have extensive experience with Power Automate/Flow or Power Apps or Power
Apps Portal.
• Areas in Dynamic must have experience in: Sales OR Marketing
• Experience with Logic Apps, Azure Functions or Event Grid for integration preferred.
• Strong knowledge of OData and Webhooks.
• Strong understanding of best practices for dynamics 365 implementation which
includes performance, architecture and security.
• Preferred: Knowledge of AI concepts and technologies and applying AI in Dynamics
365 or related business applications. Leveraging Azure Cognitive Services, Open AI,
or embedding ML models via Azure ML or AI Builder.
• Understanding of how AI can be used to enhance customer interactions, automate
processes, and provide insights in a Life Sciences context.
• Have a solution design thinking mindset to balance OOB vs Custom.
• Excellent written & communication skills in English
• Mandatory Certifications
Good to have skills:
• Strong customer focus, adaptable, flexible, and willing to learn
• Must be able to handle complex problems independently
• Ability to prioritize workload and meet multiple project deadlines
• Willingness to work in a flexible schedule to accommodate project deadlines
• Agile methodology
• Knowledge of PAC CLI for automation.
• Building custom controls using PCF for model driven and canvas apps.
• Knowledge of TypeScript.